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Shipping policy

Shipping Policy

All orders are shipped via UPS or USPS depending on your location, within 2–5 business days (processing time). This does not include carrier transit time.

Please verify your shipping address before checkout. Adam’s Gear Solutions is not responsible for lost, stolen, misdelivered, or returned packages due to incorrect addresses.
If you need it in a hurry—pony up for Express.

📦 Shipping Options (Domestic)

  • Economy – USPS First Class (4–7 business days) – No Insurance

  • Standard – USPS Priority or UPS Ground (2–4 business days)

  • Express – USPS Priority Express or UPS Next Day
    (1 business day, excludes Sundays & holidays — does NOT reduce lead time)

📅 Holiday Warning

Expect shipping delays in November and December. It’s peak season. Plan ahead.

AGS Shipping Protection

Updated November 9, 2026

AGS Shipping Protection is an optional service offered, administered, and funded by Adam’s Gear Solutions for eligible orders. It covers packages lost in transit, packages stolen after delivery, and merchandise damaged during shipping. Navidium provides the software used to offer and manage the service; it does not insure your order or pay claims on our behalf.

Adding protection and pricing

The protection charge is displayed in your cart before you place your order. When offered, select Protected Checkout to include it, and check your order confirmation for the shipping-protection line item. The exact charge depends on your cart. Contact us before ordering if you have questions about eligibility or do not see the option.

Protection applies to the eligible order for which it was purchased. It does not shorten production time, upgrade the shipping service, or guarantee a delivery date.

What is covered

  • Loss in transit: A shipment accepted by the carrier that does not reach its destination and is determined to be lost.
  • Theft after delivery: A package stolen from the delivery location before you or your authorized recipient takes possession. A delivered scan alone does not automatically disqualify a theft or delivery-error report.
  • Shipping damage: Merchandise that arrives physically damaged during shipment. If contents are missing from an opened or damaged package, report that as well so we can investigate.

We review each claim individually using the order details, tracking information, and available evidence.

How to report a problem

Email info@adamsgearsolutions.com with your order number, tracking number, a description of the problem, and when you discovered it.

  • For damage or missing contents, include clear photos of the merchandise, shipping label, outside packaging, and internal packing materials when available.
  • Keep the merchandise and all packaging until we provide instructions. The carrier may require an inspection. Do not discard or return items without contacting us first.
  • For a delivered-but-missing package, check other entrances, parcel lockers, and with household members or anyone authorized to receive it. Tell us promptly if it still cannot be found.

Please report problems as soon as possible so we can investigate and preserve carrier-claim options. A late report is not automatically denied; we will review the circumstances and available evidence. You do not need to wait for a carrier’s formal claim-filing window before contacting us.

Claim review and documentation

We may review carrier tracking, delivery photographs, and delivery-location records. For theft claims, we may request a signed statement or police report when reasonably necessary. These are not required for every claim. We will explain any additional information needed for your situation.

A late delivery or temporary pause in tracking does not, by itself, establish that a package is lost. We may start a carrier investigation. Review time varies with the shipping service, destination, and evidence available. Customs or weather delays are not automatically treated as loss. Contact AGS directly for help with a protected order; we will coordinate the review rather than require you to manage it alone.

Approved claims: repair, replacement, or refund

Depending on the circumstances, we will offer an appropriate repair, replacement, or refund for the affected merchandise and explain the proposed resolution before proceeding.

  • Approved replacements are shipped at no additional charge.
  • If we require a damaged item to be returned, we will provide instructions and cover the required return shipping. No restocking fee applies to an approved shipping-protection claim.
  • Refunds are based on the amount actually paid for the affected merchandise after discounts, with applicable tax adjustments.
  • For a full-loss claim resolved with a refund rather than a replacement, we will include the original shipping charge and protection fee.
  • For a partial claim, we will explain which items and charges are included in the resolution.

Custom-made replacements may require production time. We will provide an estimated timeline rather than promise immediate shipment.

Other order issues and accurate information

Protection is intended for shipping loss, theft, and damage, not ordinary returns, product selection changes, or normal wear after receipt. Product defects, fitment concerns, and ordinary returns are handled under our Refund and Return Policy.

Please verify the address supplied with your order. Loss caused by an incorrect customer-supplied address is not covered by shipping protection. If AGS made an addressing, fulfillment, or product error, contact us regardless of whether you purchased protection.

Provide accurate information and tell us if a carrier, payment provider, or another party has already reimbursed the same loss. We review claims for accuracy and do not provide duplicate reimbursement for the same loss. This does not prevent you from exercising your payment-dispute rights.

If a package arrives after we have replaced or refunded it, contact us. We will arrange a reasonable resolution and provide prepaid return instructions if we require a return.

Orders without protection and your rights

You can order without purchasing optional protection. If a shipping problem occurs, contact us so we can review it and explain the available options.

Declining protection does not waive rights provided by applicable law or remove AGS’s responsibility for its own errors. Nothing in this shipping policy limits non-waivable consumer, warranty, or payment-dispute rights. Carrier claim requirements do not automatically determine your rights against AGS.

The protection terms presented when your order was placed apply to that order. Later policy changes will not retroactively reduce your rights.

🌎 International Shipping + Customs Disclaimer

We ship worldwide via USPS and UPS.

We do not sell weapons, but some items (like holsters or tactical gear) may be flagged by your country’s customs agency. Customs decisions are beyond our control.

If your package is rejected or returned by customs:

  • APO/FPO Addresses
    We’ll attempt to reroute to a U.S. address. If not possible, you may choose:

    • Reship (you cover return shipping), or

    • Refund (product only — shipping is non-refundable)

  • International Customers
    You may choose:

    • Reship (you cover full cost of reshipping), or

    • Refund (product only — shipping is non-refundable)

You're responsible for knowing your country's import laws. If you're unsure, contact your local customs office before ordering.

📬 Missing Package?

USPS:

  1. Track at www.usps.com

  2. Call 1-800-ASK-USPS

  3. File a “Missing Mail” request online

  4. Visit your local post office

  5. Contact us if you're stuck

UPS:

  1. Track at www.ups.com

  2. Call 1-800-PICK-UPS

If you purchased AGS Shipping Protection, contact us directly and we will coordinate the shipping-issue review. If you did not purchase protection, you can still contact us for help and information about available options. See the AGS Shipping Protection section above for details and your rights.