Public Safety and Military Discount

Shipping policy

Shipping Policy

All orders are shipped via UPS or USPS depending on your location, within 2–5 business days (processing time). This does not include carrier transit time.

Please verify your shipping address before checkout. Adam’s Gear Solutions is not responsible for lost, stolen, misdelivered, or returned packages due to incorrect addresses.
If you need it in a hurry—pony up for Express.

📦 Shipping Options (Domestic)

  • Economy – USPS First Class (4–7 business days) – No Insurance

  • Standard – USPS Priority or UPS Ground (2–4 business days)

  • Express – USPS Priority Express or UPS Next Day
    (1 business day, excludes Sundays & holidays — does NOT reduce lead time)

📅 Holiday Warning

Expect shipping delays in November and December. It’s peak season. Plan ahead.

🔒 AGS Shipping Protection (Navidium)

We offer AGS Shipping Protection, powered by Navidium, at checkout. This covers:

  • Lost-in-transit packages

  • Stolen packages (after delivery scan)

  • Damaged items upon arrival

If you decline protection, you accept all risks after your order ships.

🌎 International Shipping + Customs Disclaimer

We ship worldwide via USPS and UPS.

We do not sell weapons, but some items (like holsters or tactical gear) may be flagged by your country’s customs agency. Customs decisions are beyond our control.

If your package is rejected or returned by customs:

  • APO/FPO Addresses
    We’ll attempt to reroute to a U.S. address. If not possible, you may choose:

    • Reship (you cover return shipping), or

    • Refund (product only — shipping is non-refundable)

  • International Customers
    You may choose:

    • Reship (you cover full cost of reshipping), or

    • Refund (product only — shipping is non-refundable)

You're responsible for knowing your country's import laws. If you're unsure, contact your local customs office before ordering.

📬 Missing Package?

USPS:

  1. Track at www.usps.com

  2. Call 1-800-ASK-USPS

  3. File a “Missing Mail” request online

  4. Visit your local post office

  5. Contact us if you're stuck

UPS:

  1. Track at www.ups.com

  2. Call 1-800-PICK-UPS

If you purchased AGS Shipping Protection, we’ll handle it. If not, you’ll need to file with the carrier.