Refund policy
Refund and Return Policy
We are here to help with your order. Contact info@adamsgearsolutions.com with your order number and the issue before sending an item back. We will provide the next steps and return instructions.
Restocking fee and return shipping
- Customer choice or incorrect selection: Approved returns because you changed your mind, selected the wrong product or configuration, or no longer need the item are subject to a 25% restocking fee based on the amount paid for the returned item, after discounts. The customer is responsible for return shipping. Original shipping and handling charges are not refundable in these cases.
- Our error, confirmed defect, or approved warranty issue: No restocking fee applies. If a return is required, Adam's Gear Solutions covers the necessary return shipping and the shipping of an approved replacement. If a refund is the agreed resolution, we will explain the refund and any applicable original shipping refund before the return.
The restocking fee does not determine whether a return is eligible. Contact us first so we can review the item, the reason for the return, and the available resolution.
Holster fitment concerns
Contact us within 30 days of receiving your product. Include the firearm make and model, any attached light or other accessories, and a description of the fitment issue. We will work with you on adjustments, correction, or replacement as appropriate. If the issue cannot be resolved, we will review refund eligibility.
If we made or shipped an item that does not match the configuration you ordered, the return is treated as our error. If the issue results from selecting the wrong model or configuration, the customer choice return terms above apply. Modifications such as extended barrels, custom grips, or aftermarket accessories that affect fit may fall outside our standard fitment guarantee. Normal scuffs and scrapes from use or fit adjustments are not, by themselves, grounds for a full refund.
Incorrect or damaged items
If we sent the wrong item or your order arrived damaged, contact us within 7 days of delivery. Include clear photos of the product, packaging, and shipping label. Keep the packaging while we review the issue.
We will review the problem and arrange a correction or replacement at no additional cost when appropriate. If a replacement is unavailable or not feasible, we will review a refund. No restocking fee applies to an approved return for our shipping error or a confirmed defect. We cover required return shipping for an approved incorrect or damaged item claim.
Lifetime warranty
Our lifetime warranty covers material and craftsmanship defects and functionality issues not caused by misuse or mishandling. Contact us with a description and clear photos or video. For an approved claim, we may repair, replace, or refund the item at our discretion.
The warranty does not cover normal wear and tear, misuse, product modification, or unauthorized repairs. Approved warranty returns are not subject to a restocking fee. We will provide shipping instructions if the item must be returned.
Shipping address errors
Customers and retailers placing orders for another person are responsible for providing a complete, accurate shipping address. Contact us promptly if a correction is needed. We will make reasonable efforts to correct the address before shipping, but changes after dispatch may not be possible.
When an address error was supplied by the customer or retailer, any carrier address correction charges, return shipping, or reshipping costs are their responsibility. If we entered the address incorrectly, we will work with you to correct our error at our expense. Contact us to review lost, delayed, or returned packages and the available resolution.
Refund processing
Approved refunds are issued to the original payment method as soon as possible after the return or claim review is complete. Your bank or payment provider may require additional time to post the refund. We will communicate any restocking fee and shipping deductions that apply before completing the refund.
For help, email info@adamsgearsolutions.com.